Class 3 – How Can You Facilitate Finding?

Class 3 – How can you facilitate finding?

This week’s class discussion:

Empathy Toolkit Show and Tell
Getting familiar with heuristic evaluations: two examples of assigned heuristic
Mini lecture on Wayfinding and Space/Place
Journey Maps

This week’s class activity about “How can you facilitate finding?”:

You have each been assigned a team to do this week’s excursion. The exercise is meant to highlight the importance of wayfinding and allow you the opportunity to see some of the systems at work (or not).

Remember to tap into your empathy skills from last week. To help you with this, your team will each draw one location with two “users” and two “tasks.” Your team will then proceed to document and map the user journey that you experience as these users with these tasks. Use the document provided on Canvas or create your own (Creative Commons template also available at Why Service Design Thinking)

Due by the end of class:

Your team’s two journey maps

Next week’s assignment:

Based on today’s exercise and your readings, create a set of evaluative criteria/heuristics that help designers evaluate a journey through a space. Some things you might want to consider include: